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Demo

Demo - ITIL® Service Offerings and Agreements


Description

The ITIL Service Offerings and Agreements Certification Training is a 3-day (21 contact hour) course which provides you with the knowledge of management level concepts and core information of the activities and techniques within service offerings and agreements. To achieve the ITIL Service Offerings and Agreements certificate in IT service management you must complete all units and successfully pass the corresponding examination.

Content
  • Module 1 - Introduction to Service Offerings and Agreements (SOA)
Completion rules
  • All units must be completed